DATA PRIVACY POLICY
Introduction
This Privacy Policy explains how TM Catering Equipment and Services Pty Ltd collects, stores, uses, processes, and shares personal information in accordance with the requirements of the Protection of Personal Information Act 4 of 2013 (“POPIA”).
We are committed to protecting your privacy and ensuring that all personal information is handled responsibly, lawfully, securely, and transparently. For purposes of this policy, “processing” includes the lawful collection, recording, storage, updating, use, distribution, and disposal of personal information as defined in POPIA.
About TM Catering Equipment and Services Pty Ltd
TM Catering Equipment and Services Pty Ltd supplies, distributes, and maintains commercial catering, refrigeration, bakery, hospitality, and food service equipment for customers locally and internationally.
About You
You may interact with TM Catering Equipment and Services Pty Ltd as a customer, supplier, contractor, service provider, website visitor, or business partner. Depending on your relationship with the company, you may be regarded as a data subject, operator, or responsible party in terms of POPIA.
This Privacy Policy applies to all personal information processed by TM Catering Equipment and Services Pty Ltd relating to any individual or business entity.
Important Definitions
“Responsible Party”
A natural or juristic person, company, or organization that determines the purpose and method of processing personal information.
“Operator”
A person or entity that processes personal information on behalf of a responsible party under a contract or agreement.
“Data Subject”
Any identifiable person or business to whom personal information relates.
“Processing”
Any action involving personal information, including collecting, storing, recording, organizing, sharing, updating, or deleting information.
“Record”
Any recorded information regardless of format or date created.
“Personal Information”
Information relating to an identifiable living person or existing business entity, including names, contact details, financial information, and other identifying data.
Collection of Personal Information
TM Catering Equipment and Services Pty Ltd collects and processes personal information in order to provide products, services, quotations, support, deliveries, and customer communication.
With your consent, we may collect information including:
- Full names or business names
- Email addresses
- Telephone numbers
- Physical or delivery addresses
- Banking or account information
- Company details where applicable
Information may be collected:
- Directly from you
- Through our website
- Via quotations or order forms
- Through communication with our sales or support teams
- Automatically through website technologies such as cookies
Where possible, we will indicate which information is mandatory and which information is optional. Certain services may not be available where consent to process necessary information is not provided.
Where information is obtained from other lawful sources, it will be processed in accordance with POPIA requirements and this Privacy Policy.
Website Cookies and Usage Information
Our website may use cookies and related technologies to collect standard website usage information and improve user experience. Cookies may also assist with website functionality, analytics, and performance monitoring.
Users may choose to disable cookies through their browser settings; however, this may limit certain website features or functionality.
How We Use Personal Information
TM Catering Equipment and Services Pty Ltd processes personal information only for lawful business purposes and in accordance with POPIA principles requiring that processing be relevant, adequate, and not excessive.
Personal information may be used for:
- Processing orders and quotations
- Customer communication and support
- Delivery and installation arrangements
- Contract management
- Fraud prevention and risk management
- Market research and customer satisfaction surveys
- Record keeping and auditing purposes
- Compliance with legal and regulatory obligations
- Protection of legitimate business interests
- Legal proceedings where necessary
Personal information may also be retained where required for legal, operational, or research purposes.
Your Rights
In terms of POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request details regarding third parties who may have accessed your information
- Request correction, updating, or deletion of your personal information
- Object to the processing of your information where legally permitted
- Withdraw consent to processing where applicable
Requests for access, correction, or deletion may require proof of identity before action is taken. Certain requests may also be subject to legally permitted administration fees.
Updating or Correcting Your Information
You may request TM Catering Equipment and Services Pty Ltd to correct, update, or remove inaccurate or outdated personal information.
We encourage customers and users to keep their information accurate and up to date. Where changes to information may materially affect you, reasonable steps will be taken to notify you where applicable.
Information Security
TM Catering Equipment and Services Pty Ltd takes appropriate and reasonable technical and organizational measures to protect personal information against loss, unauthorized access, misuse, disclosure, damage, or destruction.
Our security procedures include:
- Physical security controls
- Network and computer security systems
- Controlled access to information
- Secure communication methods
- Secure storage and disposal procedures
- Monitoring and management of information access
- Security management for third-party service providers
- Investigation and response to security incidents
We regularly review and improve our security systems and procedures to maintain the protection and confidentiality of personal information.
Where third-party service providers process information on our behalf, we require them to maintain appropriate security and confidentiality standards.
Should a data or security breach occur affecting personal information, affected parties will be notified in accordance with POPIA requirements where applicable.
Disclosure of Information
TM Catering Equipment and Services Pty Ltd may disclose personal information:
- Where required by law
- To comply with legal or regulatory obligations
- To protect company rights or legitimate interests
- To authorized service providers assisting with company operations under confidentiality obligations
We do not sell or unlawfully distribute personal information to third parties.
Contact Us
If you have questions regarding this Privacy Policy, wish to access or correct your personal information, withdraw consent, or require additional information regarding our privacy practices, please contact TM Catering Equipment and Services Pty Ltd through the contact information provided below and on our official website.
Contact Information
Company Name: TM Catering Equipment and Services (Pty) Ltd
Registration No: 2026/345485/07
SARS No: 9449416230
Phone: +27 782154017
Whatsapp: +27 782154017
Email: info@tmcateringservices.co.za
Address: 321 Zasm St. Waltoo, Pretoria, Gauteng 0184 South Africa.
Working Hours:
Mon – Fri: 8:30 AM – 8:00 PM
Sat: 08:30 AM – 02:00 PM