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Payment Policy – TM Catering Equipment & Services (PTY) LTD

PAYMENT POLICY

This Payment Policy outlines the payment terms, conditions, and procedures applicable to all purchases made from TM Catering Equipment and Services Pty Ltd. By placing an order or purchasing products or services from us, customers agree to comply with the terms contained in this policy.

Accepted Payment Methods

TM Catering Equipment and Services Pty Ltd accepts the following payment methods:

  • Electronic Funds Transfer (EFT)
  • Bank Deposits

Payment methods available may vary depending on the nature of the order or purchasing platform.

Full Payment Requirement

  1. Full payment must be received and cleared before:
  • Goods are dispatched
  • Orders are released for collection
  • Installations are scheduled
  • Deliveries are arranged
  1. Orders will not be processed based solely on proof of payment. Funds must reflect in the company’s bank account before goods or services are released.
  2. TM Catering Equipment and Services Pty Ltd reserves the right to withhold delivery, collection, or services until payment confirmation has been received.

Pricing and VAT

  1. All prices are displayed in South African Rand (ZAR).
  2. Prices include VAT unless stated otherwise.
  3. Prices, product specifications, and availability are subject to change without prior notice.
  4. Invoices are valid only for the period specified on the quotation document unless otherwise stated.

Electronic Funds Transfer (EFT)

  1. Customers making payment via EFT must use the correct order number, invoice number, or customer reference when making payment.
  2. Payments made from different banks may take additional time to reflect.
  3. TM Catering Equipment and Services Pty Ltd shall not be held responsible for delays caused by banking institutions or payment processing systems.

Online Payments

  1. Online payments are processed through approved and secure payment gateways.
  2. TM Catering Equipment and Services Pty Ltd does not store confidential banking or card information on its systems.
  3. Customers are responsible for ensuring that payment information submitted online is accurate and authorized.

How To Order & Pay via Bank Transfer.

Browse Our Products.
Explore our website and select the catering equipment or products you would like to purchase.

Add Products to Basket.
Click the “Add to Basket” button for your selected items and proceed to checkout when you are ready.

Complete Your Details.
Fill in your billing, delivery, and contact information accurately to ensure smooth processing and delivery.

Choose Bank Transfer Payment.
At checkout, select Bank Transfer / EFT as your preferred payment method.

Receive Our Banking Details.
Our banking details will be displayed after checkout and sent to your email together with your order confirmation.

Make Payment.
Transfer the total amount using your bank account, mobile banking app, or EFT service. Please use your Order Number as the payment reference.

Send Proof of Payment.
Email or WhatsApp your proof of payment to our sales team for faster payment verification and order processing.

Order Confirmation & Delivery.
Once payment is confirmed, we will process your order and arrange delivery or collection. You will receive updates regarding your order status.

Ownership of Goods

  1. All goods remain the property of TM Catering Equipment and Services Pty Ltd until full payment has been received and cleared.
  2. Ownership shall only transfer to the Customer once all outstanding amounts have been paid in full.

Outstanding and Late Payments

  1. Any outstanding amounts due may attract interest in accordance with applicable South African legislation.
  2. TM Catering Equipment and Services Pty Ltd reserves the right to suspend services, delay deliveries, or cancel orders where payments remain unpaid.
  3. Customers shall remain liable for all legal or collection costs incurred in recovering outstanding amounts.

Fraud Prevention and Verification

  1. TM Catering Equipment and Services Pty Ltd reserves the right to request additional identification or payment verification before processing certain transactions.
  2. Orders suspected of fraudulent activity may be delayed, cancelled, or referred for investigation.
  3. The company reserves the right to refuse any transaction considered suspicious or unauthorized.

Refund Payments

  1. Approved refunds will only be processed via EFT into the original purchaser’s bank account unless otherwise agreed.
  2. Refund processing times may vary depending on banking procedures and verification requirements.
  3. Refunds are subject to the company Refund and Return Policy.

Quotations and Deposits

  1. Certain products, bulk orders, imported goods, or special-order items may require deposits before procurement or manufacturing begins.
  2. Deposits paid for special-order or customized products may be non-refundable once processing or procurement has commenced.

Customer Responsibilities

Customers are responsible for:

  • Ensuring payment details are correct
  • Using the correct payment references
  • Making payment within agreed timeframes
  • Verifying order details before payment is made

Limitation of Liability

TM Catering Equipment and Services Pty Ltd shall not be held liable for:

  • Banking delays
  • Payment gateway interruptions
  • Unauthorized transactions caused by customer negligence
  • Losses resulting from incorrect payment information supplied by the customer

Amendments to This Policy

TM Catering Equipment and Services Pty Ltd reserves the right to amend or update this Payment Policy at any time without prior notice. The latest version published on our website shall apply.

Contact Us

For payment assistance, banking details, invoice queries, or order support, customers may contact TM Catering Equipment and Services Pty Ltd through our official contact details available on our website, via email, telephone, or WhatsApp support.

Company Name: TM Catering Equipment and Services (Pty) Ltd
Registration No: 2026/345485/07
Phone: +27 782154017
Email: info@tmcateringservices.co.za
Address: 321 Zasm St. Waltoo, Pretoria, Gauteng 0184 South Africa.
SARS No: 9449416230

Customer Service Hours:
Mon – Fri: 8:30 AM – 8:00 PM
Sat: 08:30 AM – 02:00 PM