Refund & Return Policy – TM Catering Equipment & Services

This Refund & Return Policy outlines the conditions under which returns and refunds are accepted for products and services provided by TM Catering Equipment & Services, including catering equipment, kitchen appliances, and event products.

Return Eligibility

  • Returns must be requested within 14 days of delivery unless otherwise agreed in writing.
  • Items must be unused, uninstalled, and in original packaging, including all accessories, manuals, and documentation.
  • Proof of purchase is required for all returns.

Refund Process

  • Approved refunds will be issued to the original payment method.
  • Refunds are processed after inspection of the returned item.
  • A restocking fee may apply depending on the product and its condition.
  • Refund processing time is 7 business days, depending on the payment method and financial institution.

Damaged or Defective Items

  • Any damage or defects must be reported within 48 hours of delivery.
  • Items damaged in transit will be replaced or refunded.
  • TM Catering Equipment & Services reserves the right to determine the appropriate resolution.

Order Cancellations

  • Orders canceled before processing may be eligible for a full refund.
  • Orders canceled after processing, shipping, or customization may be subject to cancellation fees or may not be eligible for a refund.

Exchanges

  • Exchanges are accepted.

Policy Updates

TM Catering Equipment & Services reserves the right to update this Refund & Return Policy at any time. Changes will be posted on our website and take effect immediately upon posting.

Contact Information

For any refund or return inquiries, please contact us:

TM Catering Equipment & Services
Lyndhurst Square, Old Pretoria Rd, Lyndhurst, Johannesburg, 2090 South Africa
Phone: +27 782154017
Email: info@tmcateringservices.co.za

Customer Service Hours:

Mon – Fri: 9:00 AM – 8:00 PM

Sat: 08:30 AM – 02:00 PM

By placing an order with TM Catering Equipment & Services, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.